Frequently Asked Questions
What is the difference between Lite and Pro versions?
Asternic PRO imports data every time an event is fired/logged in the asterisk queue_log file (in realtime), while the LITE version uses a cron job to import new data at scheduled intervals. The PRO version includes several more reports, includes access control and levels, search, agent reports, custom formulas, etc. The Lite version is free, licensed under GPL3, and the PRO version is commercial software.
What benefits do I have on buying the PRO version?
State of the art reporting for your Asterisk Call Center! It also includes one year of software upgrades and priority support from the day you buy it.
Can I use the license in different servers?
The PRO license is to be used on one server only. You cannot use it on many different servers simultaneously. The Devel license allows you to install it up to 5 servers into the same organization.
I have a PRO demo version and I bought the license. How do I activate it?
You must delete or rename the asterniclic.php file located into the Call Center Stats PRO web root directory. Then browse the software main page and it will ask you for a registration code again, put the one you received via email when you bought the license.
How much does the PRO version cost?
It costs u$s500 per server. There is no per seat license. That means that you can have unlimited queues, agents and users.
Can I monitor outbound campaigns or calls?
Asterisk call queues are inherently inbound. However, depending on the dialer you use, or even by creative use of the Asterisk dialplan you can monitor outbound calls, even by placing dialer calls inside a queue to be delivered to available agents, or by modifying your outbound calls context to add fake events to the queue_log whenever an outbound call is placed.
By default, the realtime view shows agents that are engaged in dialout calls (calls outside a queue).
Can I monitor Ring Groups?
No. Asternic Call Center Stats reports on Queues activities by means of the asterisk queue_log file. Ring groups do not log activity in the queue_log file.
I would like to test the Pro version features, do you provide trial keys?
Yes. Please contact us with your full company details and contact name with your request. You can do so from the contact form or directly via email.
I use trixbox/elastix/freepbx and I see numbers instead of queue names?
FreePBX uses numbers for queue names internally, the reports display the real data. If you want to change that, the Pro version has dictionaries for queues or agent names.
I have a multi tenant environment, how does licensing work?
Asternic Call Center Stats PRO has a non nonsense license. You need only one license per server. That means that you can monitor multiple queues and agents, and have unlimited users accessing the reports.