Screencasts & Tutorials

Here is a list of screencasts to showcase some of Asternic Call Center Stats features. Expand them to full screen for a better experience. At the bottom of the page you will find tutorials for configuring specific settings and reports.

How to change names to queues and agents

Method to change names to Queues and/or Agents. Sometimes queue names and agent names needs to be changed to be more human readable. This video will teach you how to do that in Call Center Stats PRO. (Full screen and 720p recommended)

Activate Spy, Whisper and Steal a call

How the translation tool works

This screencast will show you the best way to use the translation tool to change the language or even specific phrases or words to configure the interface. (Full screen and 720p recommended)

Changing charts with the Report Designer

This screencast help you understand how to edit and modify the charts in Call Center Stats PRO 2. (Full screen and 720p recommended)

Report Designer and how to modify a report

This screencast help you understand how to edit and modify the reports in Call Center Stats PRO 2. (Full screen and 720p recommended)

Tutorial: How to configure Asternic to work with the FOP2 Tag Queue Calls Plugin

This tutorial will show you step by step how to setup Asternic to show call tags reports.

Go to Tutorial

What people say

Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!
Carl Quimada
My major thanks for developing this application! It is nothing short of spectacular. The MP3 article worked perfectly, and we just purchased our pro license.
Charles C. Robinson
I dont remember having a fastest and concise answer from any support department before.
Borja Garcia
I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.
William J. Gillis, III
Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.
Kari Kandell
Let me also congratulate you on what a fantastic job you have done... on all your products.. they are clean, easy to use, useful and easy to install. I wish i had someone like you on my staff for our developments. FOP2 is just brilliant. Seriously. Excellent job.
Tony Sampano