Asternic

Comprehensive Reports

The reports display accurate information for your call center activity in nice formated tables and informative charts. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.

Affordable

Asternic Call Center Stats comes in three flavors, a free version with limited capabilities distributed under the GPL v3, a commercial version with a lot of extra features and reports, and the same commercial version including full PHP source code. Licensing is done per server, there are no per seat licenses.

Solid and well tested

The software is used in small SOHO call centers and also on big corporations. We are developing best of breed Asterisk solutions and applications since 2004.

"Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity.."

-Charles Mingus

Renewed Interface

A completely renewed interface that adds functionality, flexibility and offer improvements for a better browsing experience. Graphics are now Flash free!

Report Designer

You can customize the reports with your own metrics or formulas. No coding required. Everything from the included web-based setup utility.

Translation Tool

A new translation engine that can be accessed via web. You can translate the reports to any language you like if its not already translated.

Realtime View

The Realtime report shows concise and trusted data. You can view agents and queues in action. Succesfully tested in big enviroments.