|Answered Service Level|
|Answered by Agent|
|Answered by Queue|
|Answered Disconnection Cause|
|Answered by Duration|
|Detailed Answered Report|
|Unanswered Service Level|
|Unanswered Disconnection Cause|
|Unanswered by Queue|
|Detailed Unanswered Report|
|Distribution by Queue|
|Distribution by Month|
|Distribution by Week|
|Distribution by Day|
|Distribution by Hour|
|Distribution by Day of Week|
|Detailed Distribution Report|
|Agent Session and Pause Duration|
|Agent Detailed Pauses|
|Agent Call Disposition|
|Detailed Agent Report|
|Realtime Actions (logout,pause,unpause)|
|Realtime Supervisor Actions (listen, coach, steal)|
|CSV & PDF Exports|
|Integration with queue recordings|
|User authentication and authorization|
|Agent & Queue Dictionaries|
|Report Designer (add/change formulas)|
|Configurable SLA intervals and steps|
|Visual Alarms in Realtime view|
|Distinctive outbound reports|
|Drill Down function to expand on aggregated data|
|Scheduled CSV email reports|
|Shows CLID on reports|
|Reports by DID on FreePBX|
You can request a free trial so you can test drive the software in your own premises. Alternatively, you can use Asternic Call Center Stats Lite that is free/GPL3. If you are satisfied with the PRO version after the trial, just purchase a license to get the definitive activation code. There is no need to reinstall the software after the trial period ends.Request Trial
Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!
My major thanks for developing this application! It is nothing short of spectacular. The MP3 article worked perfectly, and we just purchased our pro license.
Charles C. Robinson
I dont remember having a fastest and concise answer from any support department before.
I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.
William J. Gillis, III
Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.
Let me also congratulate you on what a fantastic job you have done... on all your products.. they are clean, easy to use, useful and easy to install. I wish i had someone like you on my staff for our developments. FOP2 is just brilliant. Seriously. Excellent job.