Asternic Call Center Stats ships in an open source Lite edition and a commercial PRO edition. The table below summarizes the most visible differences, although PRO includes many more options than can fit into a simple matrix.
For teams that want free/GPL3 access to the core Asternic reporting experience.
For production call centers that need deeper analysis, realtime actions, exports, recordings, scheduling, and API access.
| Capability | Lite | PRO |
|---|---|---|
| Answered Service Level | ||
| Answered by Agent | ||
| Answered by Queue | ||
| Answered Disconnection Cause | ||
| Answered by Duration | ||
| Detailed Answered Report | ||
| Transfers | ||
| Unanswered Service Level | ||
| Unanswered Disconnection Cause | ||
| Unanswered by Queue | ||
| Detailed Unanswered Report | ||
| Distribution by Queue | ||
| Distribution by Month | ||
| Distribution by Week | ||
| Distribution by Day | ||
| Distribution by Hour | ||
| Distribution by Day of Week | ||
| Detailed Distribution Report | ||
| Agent Availability | ||
| Agent Session and Pause Duration | ||
| Agent Detailed Pauses | ||
| Agent Call Disposition | ||
| Detailed Agent Report | ||
| Realtime View | ||
| Realtime Actions (logout, pause, unpause) | ||
| Realtime Supervisor Actions (listen, coach, steal) | ||
| Data acquisition | Scheduled | Realtime |
| Charts | Flash | HTML5 |
| CSV and PDF exports | ||
| Integration with queue recordings | ||
| User authentication and authorization | ||
| Agent and Queue dictionaries | ||
| Report Designer | ||
| Configurable SLA intervals and steps | ||
| Visual alarms in realtime view | ||
| Distinctive outbound reports | ||
| Search function | ||
| Drill-down on aggregated data | ||
| REST API | ||
| Inline help | ||
| Export charts | ||
| Scheduled CSV email reports | ||
| Shows CLID on reports | ||
| Reports by DID on FreePBX |
The common theme is richer reporting depth paired with responsive support.
“I want to compliment you on your excellent documentation for the install guide. It even let a novice like me complete the download and install.”
“Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!”
“Let me also congratulate you on what a fantastic job you have done on all your products. They are clean, easy to use, useful and easy to install. FOP2 is just brilliant. Seriously. Excellent job.”